Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return free of charge. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You can return products whose protective elements such as the label, original box/packaging, tape, seal, package are intact and therefore have not lost their resalable feature. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@reneclinic.uk. Please note that returns will need to be sent to the following address: 9, Warwick Street London W1B 5LZ England

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@reneclinic.uk.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Changing or Cancelling an Order
No changes can be made to the content of confirmed orders. After you receive the product, you can apply for the return procedure. Orders can only be cancelled before they are shipped. If your order has not been shipped, you can send your request by e-mail to info@reneclinic.uk. After your order cancellation request is approved, the payment method from which the payment of your order was received will be refunded in the same way. Refunds vary depending on the internal processes of the bank and delays may occur. We kindly ask you to follow these situations through your bank.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@reneclinic.uk.